Conversion problems, solved from one system
Every solution uses the same customer data, so each one builds on the last.
Replace your conversion tools with one system
Recommendations, search, overlays, chat, and reporting run on one connection.
Today
Four tools, four views
- Recommendations app
- Pop-up tool
- Chat widget
- Reporting spreadsheet
With Upsurge
One customer profile
- Recommendations
- Overlays
- AI Chat
- Analytics
UsesRecommendationsSmart SearchOverlaysAI ChatExperimentsWorkflowsAnalytics
Know each customer, not just their last click
Upsurge builds one consented profile for each customer from your store, their visits, and the data you import. Every product works from it.
Everything you know, in one place
Purchases from your store, what they browse, and the preferences you import, kept on one profile.
A predicted value from your own data
Each profile gets a value score from a model trained only on your store’s customers.
Audiences every product can use
Build an audience once and use it in recommendations, overlays, AI chat, and workflows.
Private by design
Profiles need the customer’s consent. Contact details are encrypted, shown only to teammates with permission, and every reveal is logged.
Emma LarsenLast seen todayReturning customerFrom your store
- Purchases
- 4
- Lifetime value
- High band
- Last bought
- Trail running
From their visits
- Recently viewed
- CloudRunner 2
- Preferred size
- 42
- Favorite brand
- CloudRunner
In audiences
- High-intent trail runners
- Loyalty candidate
Profiles stay in your account: nothing is shared with other merchants, and no data is bought from third parties.
Help customers decide before they leave
Respond to hesitation with the right recommendation, offer, or answer.
Today
The customer leaves
- Compares two shoes
- Opens the size guide
- Leaves
With Upsurge
The customer gets an answer
- AI Chat answers the size question
- Free-returns offer on exit
- Completes the purchase
Answer customers in the chat, with your team one step away
AI Chat answers questions from your catalog and policies. When a customer asks for a person, the conversation becomes a ticket your team answers in the same chat.
AI answers from your store
Product, sizing, shipping, and returns questions, answered from your catalog and policies.
A person when they ask
Asking for a person opens a ticket in your Support inbox, and your team replies in the same chat.
Replies they won’t miss
If the customer closes the chat, the reply reaches them by email when they’ve left an address.
Your other tools, too
Each handoff can also go out by email, webhook, or a workflow with the ticket attached, so it reaches Slack or the help desk you already use.
Hi! Ask me about sizes, shipping, or returns.
Do the CloudRunner 2 run small?
They run true to size. If you’re between sizes, go up half a size.
Can I talk to someone about a team purchase?
Ticket opened. The support team will reply here.
Happy to help. How many pairs do you need?
- Support inbox
- Slack, by workflow
Target what customers do, not just who they are
Combine live behavior with your segments and consented data.
Today
Last month’s segment
- Segment from last month
- Same banner for everyone
With Upsurge
Live intent and audience
- Live intent: trail running, in cart
- Returning customer
- The right offer for this customer
See what helped close each sale
Every sale is linked to the experiences that led to it, next to your ad spend.
Today
Three tools claim it
- Pop-up tool: “Our sale”
- Recommendations app: “Our sale”
- Ad platform: “Our sale”
With Upsurge
One sale, one path
- Google Ads → Search → Recommendation
- Sale #1048, attributed once