AI Chat
An AI sales assistant for every customer
AI Chat answers questions, recommends the right products, offers discounts when they’ll close the sale, and follows up with customers who leave items in their cart.
These two are built for mud and come in your size:
CloudRunner 2Waterproof upper$175View
StrideFlowLight and grippy$187ViewPowered by Upsurge
What it does
One assistant, four ways to close the sale
The same assistant handles each moment, with your catalog, policies, and approved offers behind it.
Answer questions
Answers product, sizing, shipping, and returns questions from your catalog and policies, the moment they come up.
Do these run small?
They run true to size. If you’re between sizes, go up half a size.
Recommend products
Suggests products from your catalog that match what the customer wants and what they’ve already viewed.
Anything lighter for road runs?
StrideFlow is our lightest road shoe, and it’s in stock in your size.
Offer discounts
Creates a coupon code or applies an offer you’ve approved, when it’s likely to close the sale.
Is there any discount?
I’ve added a welcome code to your cart. It applies at checkout.
Recover abandoned carts
Starts a conversation with customers who leave items in their cart, answers what’s holding them back, and points them back to checkout.
Cart abandoner · 2 items
Still deciding on the CloudRunner 2? I can check your size or answer any questions.
Knowledge
Grounded in your store
The assistant answers from your own content, not the open web.
Your website
Pages from your site, with paths you choose to include or leave out.
Your catalog
Products and their details, so answers and recommendations match what you sell.
Your documents
Uploaded policies, size guides, and FAQs.
Your instructions
Campaign goals, tone, and the offers it’s allowed to make.
Handoff
Hands off when a person should step in
When a request needs your team, AI Chat escalates with the conversation and customer context attached, and can start follow-ups in Workflows.
- Email and webhook handoffs
- Support escalations with full context
- Workflow events for follow-up
Can I change the delivery address on my order?
I’ll pass this to our support team with your order details. They’ll reply by email.
Put an AI sales assistant on your site
See how AI Chat fits your catalog, offers, and support team.